Questions and Answers
Help Center
What areas do you service?
We are based in Maleny and will travel to North Brisbane to Gympie and everywhere in between. If you would like us to come beyond these areas please get in touch for a travel quote.
How much do you charge for travel?
Travel is included within our local area (Maleny) For deliveries outiside of our local radius we charge based on kilometres traveled. We include our travel cost on your quote.
Do you require a deposit?
We require a 30% deposit to hold your requested items for your chosen date. The remaining balance is due14 days prior to your event. Quotes may be issued however; the requested date or items on your quote cannot be held for you until the deposit is paid.
Do you set up and pack down?
Set up and pack down is included in all of our packages for a seamless experience.
What happens if its raining on the day of our event?
For outdoor wedding ceremonies, a wet weather back up plan is essential. We will do our best to use your dream outdoor ceremony location, however if there is rain or high winds we will request to set up at your weather proof back up location to protect our hire items and to keep your guests dry.
For receptions and events we must have adequate weather proof and undercover set up locations available. Items must be covered or moved under cover overnight to avoid damage. If our items are damaged or left our in the rain you will be charged to replace them. If your venue does not have adequate weather proof options we can recommend some great marquee and tipi companies!
Is my deposit refundable?
Your 30% deposit is non refundable. However, if required we can discuss transferring to another available date.
Can I arrange after hours pick up and delivery?
Our hours for deliveries and pick up are between 8.30am and 5pm. Deliveries or collections outside of these hours will incur an additional fee.
Can I pick up my items myself?
Yes! Most of our items are available for collection from our location in Maleny. However some of our arbors are not available for DIY hire as they require us to set them up
I have a remote location in mind for my ceremony/ event. Will you cater for this?
We require a loading zone / parking for our trailer or ute no further than 25 meters from your set up location. If you have a location in mind that is further than this, let us know and we can discuss options. We will need plenty of notice to make appropriate arrangements for extra staff and additional set up time required. An additional fee will be charged to cover this.
Do you have a minimum order?
Yes, for weekends our minimum order is $1000 and $500 for weekdays. (Excluding bond and travel fees)
Do you charge a security bond?
Yes you will be charged a security bond. The amount will very depending on your order. The bond is to cover any damages or excess cleaning that may be required. If our items are returned in the same condition they where delivered, the bond will be refunded within 14 days after your event. If there is any damage or cleaning requiredthat exceeds the bond amount you will be invoiced to cover the outstanding amount.
What is the hire period?
Our ceremony packages have a 3 hour hire period. All other reception and hire items have a 48 hour hire period with delivery being on the morning of the event and collection the day after. We are also happy to deliver the day before your event if we have nothing else booked. Extended hire periods may incur an additional fee.